Heading down to the Jess Glynne concert and have some questions? Maybe you live locally and need to know what’s happening? Our FAQ section is here to help.
Doors Open 5pm, concert commences at 6.30pm, ends 10.30pm
As well as winning the Grammy Award, Jess Glynne has been the winner of several other awards including at O2 Silver Clef Award and The A&R Award, and has scored a number of nominations for The Brit Awards, MTV Europe Music Awards and the BBC Music Awards
Sunday 28th July 2019
12,000 concert goes are expected to attend
Note: for your safety, tight security checks will be in place, so aim to arrive in plenty of time to gain access to the event arena and avoid long queues.
It is taking place in Singleton Park, Swansea.
Transport and Travel
A number of parking options are available near to Singleton Park including The Recreation Ground, Bishop Gore School and Singleton Hospital.
With 12,000 people expected, these car parks are expected to sell out quickly, so you can pre-book your space online. You can head to our Travel page, which has more details and links to pre book online.
There are also a number or regular, non-event car parks throughout Swansea City Centre and along Swansea Prom. Check out a full list of them here.
Singleton Park is around 1.5 miles from Swansea City Centre (around a 30 minute walk), and around 2 miles from Swansea Train Station (around a 40 minute walk).
Walking between the city centre and Singleton Park is easy with a level pedestrian footpath stretching the length of Swansea Prom. Check out the map below for more information.
For safety, security and to aid traffic movement in the area we are required to keep some roads free of parked vehicles and therefore there will be parking restrictions and a vehicle tow-away operation taking place on these roads. These roads effected are De La Beche, Gower and Bryn Roads.
All surrounding roads will be subject to normal parking regulations, and parking wardens will be patrolling the area and enforcing parking restrictions.
In order to safely facilitate the event a number of road closures, traffic diversions and parking restrictions will be in place in the area;
- Brynmill Lane between Oystermouth Road to Bryn Rd Roundabout will be closed to traffic from 12noon on Sunday, July 28th to 2am Monday 29th July.
- Mumbles Road (between Sketty Lane and Gorse Lane) will be closed to traffic from approximately 10pm to 11.45pm on Sunday.
There are no dedicated campsites for this event, and camping on site is prohibited as the event arena will close overnight.
Swansea has a wide range of accommodation available throughout the city. You can find out more and plan your stay with our sister site, visitswanseabay.com
Take a look at our dedicated Residents Page to find out how or if the concert affects you.
Work will start in preparing the park for the concert from Wednesday 17th July. During the build and event period Singleton Park will remain open as usual, however access to some areas will be restricted and park users may experience a significant increase in vehicular traffic within the park. Please follow the directional and safety signage as appropriate.
During the day of the concert, the park is likely to be extremely busy; as an alternative residents may find it more convenient to visit a different park in the local area.
Every effort has been made to ensure Singleton Park remains undamaged and in the same condition before and after the event.
Extensive drainage works have been carried out in Singleton Park to improve the Park in the event of heavy rainfall. As well as this, Swansea Council Parks team will be out immediately following the end of the concert to start reseeding and restoring the park.
Litter and recycling teams will be out across the whole weekend (and following days) to ensure all litter is cleaned up as quickly and efficiently as possible. Swansea Council is committed to a sustainable future and as much litter will be recycled as possible.
Emergency services will be on the event site throughout the event to provide support if and when required.
Despite road closures being in place, all road closures will allow access for emergency services vehicles at all times.
Singleton Park has traditionally hosted major music events in Swansea for a number of reasons.
Its large green areas naturally means it provides ample space for large scale events, and provide a perfect setting to enjoy them. Due to the size of the park, the amount of noise that travels in to surrounding neighbourhood areas is also significantly less than at any other location in Swansea.
Singleton Park also has a large number of entrances/exits, allowing for the quick and safe egress of people at the start/end of large scale events.
Singleton Park is also in an ideal location to travel to, with one major entrance situated on the main Mumbles Road, which leads directly in and out of the city. The various entrances/exits to the park also allow travel from various areas of Swansea, and a number of different bus routes.
If you are a resident on De La Beche Road and Gower Road, for safety, security and to aid traffic movement in the area we are required to keep some roads free of parked vehicles. Therefore there will be parking restrictions and a vehicle tow-away operation taking place on these roads. If you are a resident affected by these closures, we would ask you to move your vehicle to an alternative location before 9am on Sunday 28th July.
Check out our residents page for dedicated information on the area for residents effected.
Work will start in preparing the park for the concert from Monday 2nd July. During the build and event period Singleton Park will remain open as usual, however access to some areas will be restricted and park users may experience a significant increase in vehicular traffic within the park. Please follow the directional and safety signage as appropriate.
During the weekend of the concert, the park is likely to be extremely busy; as an alternative residents may find it more convenient to visit a different park in the local area.
The Botanical Gardens will be open as usual during this period.
Access routes through Singleton Park will be maintained throughout, but those routes may change on a daily basis as the event arena build progresses.
Swansea University Singleton Campus is not affected by the event, and all entrances and exits to the campus will remain open.
Singleton Hospital will not be effected by road closures or the event site, and access to Singleton Hospital will be as usual. Mumbles Road will be closed between 10pm and 11.45pm on the Saturday evening.
Swansea Council has been working with South Wales Police to set out plans to deal with any antisocial behaviour in the area. Teams from the Council’s Cleansing Service will be on hand throughout the weekend to address any problem litter areas. A full clean-up operation will take place following the concert. Any residents noting any particular problem areas requiring attention during the weekend should contact:
Tel: 01792 635428 (28th July 9am – 11pm)
We appreciate that the sound levels at concerts fluctuate and carry, especially for those living close to the venue. We want to reassure you that music levels at the concert will be closely monitored and Officers from the Council’s Noise Pollution Team are going to be on-site throughout event. They will be working closely with the concert organisers to ensure that the sound levels remain within pre-agreed limits.
As for any major outdoor concert, there will be some sound checks taking place on Friday 26th July (but no later than 9pm) and between 9.00am and 3.00pm on Sunday 28th July. A music curfew is in place from 11pm. (The Pete Tong Concert will also be held in Singleton Park on Saturday 27th July).
We have a range of car parks available, each of these will include an accessible provisions. Please note that the car parks are varying distances from the event site and have various surfaces. Please see here for further information.
The event is accessible, with dedicated accessible toilets, viewing platform and accessible parking. Please note that the viewing platform must be booked in advance via firstname.lastname@example.org
Note: If you require regular medication, you will need to acquire doctors note that you can provide to staff on entry to ensure you can take your medication in to the event arena with you.
Note: Effect Lighting will be used throughout the event.
A wide range of food and drink will be available in the event arena, including vegan, vegetarian and gluten free options.
Please do not bring any bag larger than A4 sized (dimensions W21cm x H30cm x D8cm). This is to ensure that the search process is as quick as possible. There will be dedicated express lanes for people arriving without bags so please look out for those.
There are no cloakroom or storage facilities on site.
Note: Please do not discard bags at entrances or surrounding areas as they may present a security risk, any items found will be removed and disposed of.
Alcohol is not allowed to be brought on site, and will be confiscated as you enter the event arena. Alcohol is widely available in the event arena.
No animals are allowed on site, with the exception of assistance dogs.
First Aid and St John’s Ambulance crews will be onsite throughout the duration of the event, with dedicated First Aid stations situated in the event arena itself.
Don’t worry – the event doesn’t start until 5pm Saturday 28th July. Sounds checks will be taking place in the build up to the event.
The event arena will start being constructed from W/C 17th July. Throughout this time, access to Singleton Park will be maintained, but access routes through the park will alter on a day by day basis.
After the event, the site will take around another week to take down.
Gates to the event arena open at 5pm. The performances will end at around 10.45pm.
BBQ’s are not allowed on site, and will be confiscated on entry.
Security staff will be visible and patrolling both in the event arena and in the surrounding area. If you witness something suspicious, report them to security staff immediately.
There is no age restriction for this event, but anyone aged 16 and under will need to be accompanied by an adult aged 18 or over at all times.
Unfortunately, once you leave the event arena, you will not be allowed to return.
Your safety and security are our main concern, and it is taken extremely seriously. If you’re coming to this event we want you to enjoy and have fun, so please read the following information and advice on security at the event.
- We’ll be searching every bag that comes into the event.
- We may also search bags once you are in the arena.
- You are also likely to undergo a search as you enter- this may include the use of search wands. You could also be searched once you are in the arena.
- Security staff will be visible and on patrol both inside and outside of the venue.
- We’ve worked closely with the Police and other emergency services to plan a safe event for everyone.
- The will be Police patrols around the event and local area.
- There will be many other security measures that you can’t see.
There will be ample toilets and accessible toilets in the event arena.
ID checks may be carried out at the entrance, with the following forms of ID accepted a valid passport; a valid EU Photocard Driving Licence; a valid photographic identity card bearing the National Proof Of Age Standards Scheme (PASS) hologram.
Singleton Park is a green field space, which means the majority of surfaces will be grass. To make your experience as enjoyable as possible we recommend bringing the following items with you:
- Appropriate clothing, footwear and protection for the weather of the day
- Sun lotion (up to 100ml)
- Empty plastic bottles or full water bottles with the seals intact that are 500ml or less, which can be refilled on site
- Please bring cash with you. The bars on site will accept debit and credit cards but there will be no cashpoint facilities on site.
- Photo ID. We recommend bringing your identification no matter what age you are as the bars will be operating a Challenge 25 policy
- We recommend bringing your prescription and/or a doctor’s note for any medication you wish to bring in to the event to show to security during the search procedure on entry.
Please do not bring any of the following. You will not be allowed to enter with any of these items in your possession and we are not able to provide a cloakroom or left property service:
- Air horns
- Animals (except assistance dogs)
- Bags (larger than A4 size)
- BBQs or any cooking apparatus
- Bicycles, scooters, roller skates
- Blow torches
- Cameras (DSLR/SLR) with detachable lens
- Chinese lanterns
- Cooking apparatus
- Cool bags / boxes (large)
- Cigarettes (more than for personal use)
- Drinks (empty plastic bottles 500ml or less are permitted)
- Fireworks / pyrotechnics
- Flags with poles
- Flares / distress flares / smoke flares
- Food (small amounts for personal consumption permitted)
- Gazebos and parasols
- Gas cylinders/canisters
- Liquids (over 100ml)
- Illegal substances (drugs)
- Laser pens
- Legal / herbal highs (includes Nitrous Oxide and associated equipment including balloons)
- Professional audio-visual recording equipment
- Smoke bombs / canisters
- Sound systems
- Tabards/High Viz Jackets
If any customer is found with any illegal item, they will be refused entry and handed over to the Police.
1. Possession of this ticket shall constitute an acceptance by the holder of these conditions and imply an undertaking on the part of the holder to observe them. In the event of any breach of these conditions, the Promoter reserves the right to eject the holder, cancel the ticket and retain any monies paid.
2. The management reserves the right to search all persons and property and refuse admission to or eject from the venue any person who refuses to be searched by a police officer or security official or who is behaving in a manner which may pose a danger to themselves or others.
3. The promoter reserves the right to alter or change the programme, staging or seating without prior notification.
4. No money will be refunded or tickets exchanged after purchase unless the event is cancelled. In the event of cancellation, the promoter’s sole obligation and liability shall be for a full refund of the face value of this ticket. No other claims will be entertained.
5.The promoter will not be held liable for any loss, injury, or damage sustained within the venue except in respect of death or personal injury resulting from the promoter’s negligence.
6.No illegal substances, professional video or camera or any sound recording equipment, cans, bottles, alcohol, food, fireworks, flags, banners, poles or similar articles may be taken into the venue. Any such items found may be confiscated and the person refused entry or ejected from the venue without refund.
7. All ticket holders consent to any official filming and sound recordings as members of the audience and to the use, reproduction, storage, and broadcasting of such films and recordings (including copies made) by the promoter or its representatives.
8. Lost, destroyed, or stolen tickets will not be replaced. Tickets should be kept safe and in good condition. Removal of any part of the ticket may invalidate the ticket and result in the ticketholder being refused entry to the venue without a refund.
9. In the vent of inclement weather, wear warm waterproof clothing. The event will go ahead regardless of rain or adverse weather.
10. Official merchandise is only on sale inside the venue. Do not purchase goods from unofficial vendors.
11. No tickets may be resold, used for competitions, promotions, or hospitality packages without the written consent of the promoter. Any tickets resold or transferred in such a manner will become voidable and the holder may be refused admission to or ejected from the venue.
WARNING: Exposure to loud music may cause damage to your hearing and the promoter shall not be liable for this.
WARNING: Strobe lighting may be used during the performance.
Orchard Live are directly handling the ticket for the event, and are dealing with all ticket enquiries. You can contact them at email@example.com
Please note that the issuing of tickets is under control of the Orchard Live, and Swansea Council is unable to access tickets or answer questions in relation to tickets.
Your ticket will arrive within two weeks of the event. If you have not received it at this point please contact the promoter, Kilimanjaro Live who are directly handling the ticket for the event, and are dealing with all ticket enquiries. You can contact them at firstname.lastname@example.org
Please note that the issuing of tickets is under control of the Orchard Live and Swansea Council is unable to access tickets or answer questions in relation to tickets.
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